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Mauricio
Customer Service and Sales Specialist at Teleperformance
Video resume
Contacto
Competencias
Skilled in resolving customer issues with empathy, fostering loyalty and satisfaction.
Proficient in engaging customers to increase sales and develop long-term relationships.
Experienced in providing precise interpretation, ensuring clear understanding across languages.
Capable of managing event logistics, timelines, and client relationships effectively.
Educacion
Idiomas
Resumen
Dedicated customer service and sales professional with extensive experience in client engagement, communication, and event coordination. Proven ability to enhance customer satisfaction and drive sales growth.
Logros Clave
- Boosted sales through effective customer engagement and relationship building.
- Resolved customer issues with empathy, increasing loyalty and retention.
- Ensured clear communication as a Medical Interpreter, improving patient understanding.
- Coordinated event logistics and maintained client relationships as an Event Coordinator.
Experiencia
Customer Service And Salesperson and Tech Support
Worked to build relationships with customers and built potential for additional sales.. Boosted sales by consistently engaging with customers and addressing their needs effectively.. Developed relationships with clients for increased loyalty and repeat business.. Collaborated with team members to reach collective sales goals, fostering a supportive work environment.. Engaged customers in social conversations to create pleasant and easy shopping experience.. Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Medical Interpreter
Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.. Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.. Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.. Followed ethical codes to protect confidentiality of patient medical information.. Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Customer Service Representative
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.. Responded to customer requests for products, services, and company information.. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Event Coordinator
Coordinated schedules and timelines for events.. Managed event logistics and operations.. Established positive relationships with clients, ensuring their needs were met throughout the event planning process.. Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.. Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Habilidades
Transcripcion del Video
Virtual Assistant, Customer Service,Tech Support
Hi, this is Mauricio Dominguez. I'm from Tegucigal, Honduras. I'm always in good attitude. I love to accomplish my goals. I'm willing to learn every day and I'm always committed to my job. I have worked in five-star hotels, in front desk and business center. And my last job was as a customer service and tech support for two and a half years. I have a lot of experience in customer service and I love to do it.