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Mateo
Video resume
Contacto
Competencias
Demonstrated experience with Inbox & Calendar Triage.
Demonstrated experience with Meeting Coordination.
Demonstrated experience with Workflow Automation.
Demonstrated experience with Property Management Software.
Demonstrated experience with Collaboration Tools.
Educacion
Idiomas
Resumen
Professional profile
Experiencia
Assistant to Executive Director | Operations Coordinator | Personal Assistant
Provided direct operational support to the founder/lead engineer of a structural engineering firm, managing project documentation, client communications, and municipal contract workflows across multiple simultaneous projects.. Served as primary liaison for city officials and contractors—routing communications, confirming deliverables, and tracking deadlines to ensure on-time project execution.. Engineered standardized checklists for contract readiness and compliance documentation, reducing administrative rework and improving audit preparedness.
Property Administrative Assistant / Leasing & Maintenance Department
Managed end-to-end leasing administration: tenant onboarding, lease execution, maintenance coordination, and confidential documentation using Rent Manager and TurboTenant.. Acted as central communication hub between tenants, vendors, and ownership—resolving complex issues with a solution-focused approach and maintaining 95%+ tenant satisfaction.. Built real-time Google Sheets trackers to audit open tasks and provide leadership with instant visibility into maintenance cycles, property turns, and vendor performance.. Spearheaded daily 'Stand-up' meetings to align teams, identify blockers, and deploy proactive action plans—improving inter-departmental communication by 40%.
Operations & Customer Resolution Specialist (CAP Tier)
Resolved 60–80 escalated cases daily involving account security, financial discrepancies, and promotional fraud—maintaining a 95%+ satisfaction rating while adhering to strict SLAs.. Leveraged 15+ internal tools to perform root-cause analysis on systemic shipping and account issues, contributing to a 15% reduction in repeat regional inquiries.. Maintained meticulous, audit-ready CRM documentation compliant with GDPR and PII standards; provided bilingual (English/Spanish) support for U.S. and LATAM markets.
Executive Operations Lead | Assistant to Executive Director | Personal Assistant
Served as primary right-hand to the Executive Director: managed complex master calendars, coordinated 80+ vendors, and masterminded logistics for the Prime Cup (7,000+ attendees) and Super Girl Surf Pro.. Engineered automated Google Workspace trackers to provide real-time visibility into project deadlines, vendor status, and action items—improving operational transparency by 40%.. Developed scalable event-planning SOPs and volunteer onboarding systems, enabling 25% year-over-year growth in event capacity without added overhead.. Major Event Execution: Provided critical logistical support for the Super Girl Surf Pro, the largest female surfing competition in the U.S. and a massive multi-sport festival.. Event Resilience: Successfully managed site-specific needs (beach-front logistics vs. stadium operations), demonstrating extreme flexibility in fast-paced environments.
Event & Operations Coordinator
Directed match-day logistics for professional soccer operations: managed team travel itineraries, stadium readiness checks, and vendor compliance for 12+ home/away cycles with zero delays.. Implemented a standardized 'Operational Readiness Checklist' that reduced pre-match setup time by 20% and was adopted organization-wide.. Managed $50,000+ in high-value team assets with zero loss through a new inventory-tracking protocol in Google Sheets.
Personal & Executive Assistant (Temporary Contract)
Served as right-hand executive and personal assistant to a practicing attorney operating both a law practice and a multi-property short-term rental portfolio - a dual-business context requiring cross-functional coordination across legal, marketing, and property operations.. Built and maintained internal SOP documentation from scratch across HR, payroll/cleaning operations, client communication standards, travel logistics, and compliance procedures, consolidating previously informal policies into a structured reference used firm-wide.. Independently led vendor/software evaluation projects (bookkeeping platforms, time-tracking tools), interviewing actual internal users before forming recommendations rather than relying on surface-level research alone.. Tracked multi-entity regulatory and compliance deadlines across six LLCs and a law practice - annual filings, insurance requirements, municipal licensing - building a standing compliance calendar from what had been ad hoc tracking.. Researched municipal ordinance and licensing requirements directly from primary sources to answer real compliance questions for the business.. Supported marketing operations by synthesizing strategy and performance review meetings into actionable follow-ups.
Habilidades
Transcripcion del Video
Executive Assistant and Operations Coordinator
Hello, I'm Mateo. I'm based in Cali, Colombia. For the past few years, I have worked as an executive assistant and operations coordinator supporting C-level leaderships at U.S.-based companies, fully remote, fully bilingual, and fully trusted with everything that keeps an executive's day running without friction. Outside of work, I train every morning, not because I have to, but because discipline is of the clothes is what makes me reliable on it, and I try to apply that in every single job. I know Google Workspace. I'm really tech-savvy. I have worked with TurboTenant, Red Manager. I have worked with Canvas with other different softwares. I'm really good at it. I'm learning really fast. I hold a bachelor's from the University of North Florida. My most recent jobs were at Amazon, where I managed 60 to 80 escalated cases daily and at West of Hudson Properties, where I was one of the administrators. Basically, I was checking tenants' issues. I was looking for documentation, important documentation, and other type of things in the rental and the real estate industry. I'm looking for an executive one team in a long-term, and I want to be the person that you stop worrying, you know, because everything, you know, is going to be handled. Thank you for the opportunity, and I will wait for your response. Thank you. Have a great day.