Experienced call center professional with 8 years in customer support, team leadership, and quality assurance, fluent in English and Spanish.
Provided assistance to clients in scheduling appointments and requesting documents.
Supervised and managed call center teams to improve workflow and customer satisfaction.
Conducted quality assessments to ensure high service standards within call centers.
Communicated effectively in English and Spanish, fluent since childhood, with international experience.
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Assisted in supporting sales operations and customer interactions in call centers.
