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Mary
Customer Support Specialist
Contacto
Competencias
Demonstrated experience with Customer enquiries and complaint resolution.
Demonstrated experience with Phone, email and live chat support.
Demonstrated experience with De-escalation, escalation and follow-up.
Demonstrated experience with CRM systems and case documentation.
Demonstrated experience with Confidential handling of information.
Educación
Idiomas
Resumen
Professional profile
Experiencia
Customer Support Specialist
Responded to customer questions through phone, email and live chat and explained the next step clearly.. Handled complaints calmly, resolved issues within my level of authority and escalated complex cases.. Updated CRM records with accurate notes, outcomes and follow-up actions while protecting customer information.. Worked with other teams to clear outstanding cases and meet response-time, quality and customer-satisfaction targets.. Learned campaign information, internal systems and process changes quickly to provide accurate support.
National Service Personnel
Responded to enquiries from farmers and visitors and referred requests to the appropriate officer when necessary.. Prepared records, correspondence and routine reports using Microsoft Word and Excel.. Helped organise office and field activities, followed up pending tasks and kept records confidential.
Administrative Assistant
Answered customer enquiries, supported front-desk activities and helped resolve straightforward concerns.. Managed files, schedules and office records and followed up on appointments and outstanding requests.. Prepared documents and simple reports and supported daily administrative tasks.
Remote Skills Trainee
Practised customer-support workflows with Freshdesk and CRM tools, including case notes and follow-ups.. Used Google Sheets, Notion and Trello to organise data, tasks and remote assignments.