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M

Martha

Customer Service & Sales Professional with diverse experience in client engagement

Contacto

Santiago de los Caballeros, Santiago Province, Dominican Republic
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Handled customer inquiries and support across multiple roles, ensuring customer satisfaction and issue resolution.

Sales & RetentionIntermediate

Engaged in sales and retention activities at Great Virtual Works and as a Sales Manager, focusing on client engagement.

Communication & MediaIntermediate

Worked as a TV Host Interviewer, utilizing media skills to connect with audiences and conduct interviews.

Technical SupportIntermediate

Provided tech support and customer service at UNO, assisting clients with technical issues.

Microsoft Office SuiteIntermediate

Proficient in Word, PowerPoint, and Excel; applied to tasks like reporting, creating presentations, and documentation.

Educacion

Command Day Secondary School
Completed 2001
Contact Center Institute,Las Americas (CCI)

Idiomas

EnglishFluent
SpanishFluent

Resumen

Experienced in customer support, sales, and media communication, with a strong focus on client engagement, technical assistance, and diverse communication channels. Adaptable to various roles requiring interpersonal skills and technical proficiency.

Logros Clave

  • Served as a Sales Manager and Customer Service Agent, demonstrating leadership and client support across multiple industries.
  • Conducted surveys and engaged in customer retention at various companies, enhancing service quality and customer experience.
  • Gained exposure providing technical support, travel assistance, and media hosting, showcasing versatile communication skills.

Experiencia

Sales Manager

IUNASI Exclusividades
2005 - 2006

Customer Service Agent

STREAM GLOBAL SERVICES
2008 - 2009

Call Operator

ROCOCO INVESTMENT (Datascension)
2006 - 2008

Conducted Surveys

Tech Support / Customer Service Rep

United Nearshore Operations (UNO)

Sales/Retention Rep

GREAT VIRTUAL WORKS GVW

TV Host Interviewer

TeleCibaoHD( Renacer es la Opción)

Customer Service Travel Assistant

GBS (Vivenzia)

Customer Service Rep

TC (Treasure Craft) Jostens

Habilidades

Customer ServiceSales & RetentionCommunication & MediaTechnical SupportMicrosoft Office Suite
Publicado en CazVid - 17 may 2026
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