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M

Marlen

Team Manager with 5+ years in client support and operations

Contacto

San Pedro Sula, Cortés Department, Honduras
Disponible en CazVid
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Competencias

Leadership & Team ManagementExpert

Directed operational teams and supported team performance improvements.

Data Analysis & ReportingAdvanced

Conducted reports and data analysis to identify improvement opportunities.

Customer Service & Client SupportAdvanced

Ensured client satisfaction through operational oversight and communication.

Technical SkillsAdvanced

Utilized tools like Microsoft Excel, Salesforce, Adobe Creative Suite, and medical billing software.

Communication & CollaborationAdvanced

Facilitated effective teamwork and stakeholder engagement.

Educacion

Bachelors Degree
Centro Universitario Tecnologico - Ceutec
Completed Present

Idiomas

EnglishProfessional Proficiency
SpanishNative
FrenchIntermediate

Resumen

Experienced in leading teams, process optimization, and client satisfaction across support and administrative functions.

Logros Clave

  • Led a full-time operational team focusing on productivity, quality, and client satisfaction.
  • Supported financial and administrative functions including accounting and account management.
  • Provided advanced product knowledge and process guidance to improve team performance.

Experiencia

Team Manager

Collective Solution LLC (UnifyCX)
Jul 2023 - Present

Lead and manage a full-time operational team, focusing on productivity, quality assurance, and client satisfaction., Support financial and administrative functions including accounting and account management.

Subject Matter Expert

Km2 Solutions
Oct 2021 - Feb 2023

Provided advanced product knowledge and process guidance to improve team performance., Conducted reports and data analysis to identify improvement opportunities.

Graphic Design Technician

Universidad Tecnologica de Honduras
Jul 2021 - Aug 2023

Habilidades

Leadership & Team ManagementData Analysis & ReportingCustomer Service & Client SupportTechnical SkillsCommunication & Collaboration
Publicado en CazVid - 17 may 2026
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