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Mark
Sales & Marketing Specialist with 10+ years in client engagement
Video resume
Contacto
Competencias
Successfully engaged clients through cold calling, appointment setting, and upselling across various industries.
Developed and managed SEO strategies, Shopify stores, and social media outreach to increase online visibility and sales.
Provided technical assistance for hardware, software, and business applications, including staff training.
Delivered high-quality customer service, managed inquiries, and facilitated customer retention efforts.
Delivered engaging lessons and training sessions to improve language skills and IT proficiency.
Educacion
Idiomas
Resumen
Professional with over 10 years in sales, digital marketing, and client engagement across diverse industries including real estate, energy, and technology.
Logros Clave
- Managed multiple Shopify stores, optimizing user experience and increasing conversions.
- Conducted high-volume cold calls to effectively promote solar energy solutions and real estate services.
- Collaborated with teams to refine outreach strategies, enhancing appointment setting and lead conversion rates.
Experiencia
Appointment Setter
Utilized comprehensive training programs to enhance appointment setting skills, achieving a high rate of successfully scheduled meetings., Developed effective communication techniques to engage potential clients, resulting in increased interest and higher conversion rates., Collaborated with team...
Online Marketer / Freelancer
Developed and managed multiple Shopify stores, optimizing user experience and increasing conversions., Implemented effective SEO strategies to enhance online visibility and drive organic traffic., Executed affiliate marketing campaigns on Clickbank, achieving significant sales growth and brand...
Appointment Setter
Conducted high-volume cold calls to homeowners across the U.S., presenting benefits of solar energy solutions., Successfully converted leads by effectively communicating the advantages of switching to solar power., Utilized active listening skills to assess customer needs and tailor pitches to...
Appointment Setter
Engaged with homeowners preparing to sell, effectively communicating the benefits of selling directly to us versus traditional listings., Utilized social media platforms, particularly Facebook groups, to identify and connect with potential sellers., Implemented persuasive outreach strategies to...
Customer Service / Sales Representative
Provided exceptional customer service to American Express cardholders, ensuring a VIP experience and fostering loyalty., Identified and pursued upselling opportunities, increasing product penetration and enhancing customer satisfaction., Resolved customer inquiries and issues efficiently,...
IT Analyst
Provided technical support to BAST employees for hardware, software, and business applications, ensuring efficient troubleshooting and resolution., Collaborated with cross-functional teams to analyze and improve IT processes, enhancing productivity and user satisfaction., Conducted training...
Technical Support Representative
Provided technical support to customers by troubleshooting and resolving hardware and connectivity issues for internet and TV services., Educated users on system configurations and best practices to optimize their service experience., Documented customer interactions and technical solutions in the...
Resolution and Retention Specialist
Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction and retention., Managed escalated calls, effectively addressing complex travel-related problems and providing expert solutions., Collaborated with cross-functional teams to enhance customer experience and...
English Teacher
Delivered engaging English lessons to Korean students, enhancing their language skills in a dynamic environment., Implemented interactive teaching techniques to facilitate better understanding and retention of English concepts., Created personalized lesson plans tailored to the individual needs and...