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Mario

Customer Service & Retention Agent with 17 years of call center experience

Video resume

Call Center Phone Operator
I am Mario Porras. I am 35 years old. I was taken to Maryland when I was 18 months old. I decided to come visit Costa Rica when I was 18 years old and decided to stay once I found out that my English would open many doors for me and could well be the strong point that's takes me to not just a job but a career! I've now been living in Costa Rica for the past 17 years and have no intention in going back to the States or relocating anywhere else. nI'm highly intrigued in an afternoon/evening job.

Contacto

Heredia, Heredia, Costa Rica
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided assistance and retention support in call center environments, handling upset clients and troubleshooting issues.

Problem SolvingIntermediate

Addressed customer issues efficiently through troubleshooting and quick learning in dynamic situations.

OrganizationAdvanced

Managed office tasks, inventory, billing, and appointment setting with excellent organizational skills.

Financial Account ManagementIntermediate

Identified financial flaws and provided solutions for clients in the reconciliation accounting role.

Communication SkillsAdvanced

Maintained clear and effective communication over phone interactions, supporting diverse customer needs.

Educacion

Manipulacion de Alimentos
Instituto Nacional de Aprendizaje (INA)
Completed 2016

Idiomas

EnglishNative - 100%
SpanishNative - 100%

Resumen

Experienced call center agent specializing in customer retention, problem-solving, and financial account management, seeking afternoon/evening roles.

Logros Clave

  • Became one of the top retention agents at Sinapse within the first 90 days
  • Adapted quickly to problem solving, troubleshooting, and dealing with upset clients at GE
  • Gained extensive experience in customer service, warranty retention, and financial account management

Experiencia

Customer Service/Warranty Retention Agent

Sykes (General Electric)
March -2006 - August -2009

First interaction with customers over the phone was with the GE account., Warranty retention was highly demanded of every agent., Quickly adapted to problem solving skills, troubleshooting over the phone, and dealing with very upset clients., Patience was developed and customer service skills perfected.

Retention Agent

Vialinx (One Technologies)
October -2009 - July-2013

Retention Agent

Teleperformance (Sinapse)
October -2015 - July-2016

Became one of their top retention agents in the first 90 days., Provided consistent and astonishing results for the company.

Coordinator

Verjas y Portones Rústicos Guzmán
June-2016 - January -2018

Office management, Price quotations, Inventory listing, Event coordination, Billing, Appointment setting

Reconciliation Accountant

Valor Global
November -2016 - Feburary -2021

Identified client’s financial flaws and addressed them., Provided financial solutions to those in need.

Insurance Planner

AGTA Health Insurance
April 2022 - September 2024

Finding Nurse accordingly to attend insured patient and modify insurance plans to tailor client needs.

Habilidades

Customer ServiceProblem SolvingOrganizationFinancial Account ManagementCommunication Skills
Publicado en CazVid - 3 jul 2025
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