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Mariela
Customer Service Professional with 3+ years in Telecom & Service Industry
Contacto
Competencias
Provided assistance with billing, technical support, and product inquiries to customers.
Effectively listened, communicated, and built rapport with customers across multiple roles.
Addressed customer concerns and resolved issues related to services and reservations.
Worked collaboratively with colleagues to achieve customer satisfaction and team goals.
Adjusted quickly to different customer scenarios and roles within customer service functions.
Educación
Idiomas
Resumen
Dedicated customer service representative with over 3 years of experience across telecom and service industries, specializing in retention, collections, and reservations.
Logros Clave
- Handled customer retention, loyalty, and cross-selling for AT&T, improving customer engagement.
- Gained diverse experience across collections, billing support, and reservation handling.
- Demonstrated strong communication, problem-solving, and adaptability in fast-paced environments.
Experiencia
Customer service representative / Collections
Retention and Loyalty, Cross-selling calls, Help with questions products services, billing and technical support.
Customer service representative
Collections
Customer service representative
Handling customer reservations