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Marianna
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Competencias
Demonstrated experience with Bilingual Communication.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with CRM & Follow-Up.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Educacion
Idiomas
Resumen
Professional profile
Experiencia
Member Services Sales Representative
Assist international vacation club members in English and Spanish, identify travel needs, explain membership benefits, and recommend personalized solutions.. Resolve questions and concerns, coordinate follow-up with internal teams, and maintain accurate member information throughout the service process.. Manage sensitive conversations and complex objections professionally while protecting the guest experience and strengthening long-term relationships.
Vacation Club Sales Representative
Supported international resort guests in English and Spanish and identified their travel preferences through consultative conversations.. Presented resort accommodations, membership options, travel benefits, and vacation experiences with clear, personalized communication.. Handled guest questions and objections and coordinated appointments and follow-up with resort and internal teams.
English Instructor / Languages Department
Taught English to upper secondary students and supported language programs, courses, examinations, and academic events.. Helped coordinate language-department activities and communication with teachers, including international instructors.