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Mariana
International Trade and Operations Specialist with 8+ years in Logistics
Video resume
Contacto
Competencias
Oversaw import/export operations, customs, and international trade workflows with carriers and suppliers.
Supervised teams of operational coordinators, coordinating tasks, KPIs, and growth strategies.
Implemented and managed process improvements, KPIs, and operational strategies within trade and logistics.
Handled customer inquiries, quotations, and follow-ups, ensuring effective communication with clients and stakeholders.
Utilized systems like Oracle, Salesforce, and Excel for trade, logistics, and database management.
Educacion
Resumen
Experienced in managing customs, import/export operations, and team supervision within the logistics sector.
Logros Clave
- Led import and export teams across multiple companies, managing KPI tracking and logistics operations.
- Supervised teams of 4 and 5 operational coordinators, enhancing process efficiency and team performance.
- Managed customs and international trade operations, improving correspondence with carriers and stakeholders.
Experiencia
Associate Document Control Analyst
Qualified in NAFT (Name change, Address change and File Transfer) jobs, Qualified on corrections, document updates, Issue Certificates accordingly to standards
Customer Service Professional II
Customer care calls, Mailing rules, Internet Inquiries, Contact list updates, Trainee/mentor on new hires for NAFT team
Customs and International trade lead
Customs and international trade operations supervisor with different carriers and forwarding companies, Import and export teams leader through different suppliers, KPI´s tracking, Receipt and delivery of goods., Inventory and WIP management, Customer requests follow ups, Quotations and PO in CMS...
Operative and administrative manager
Managed a team of 4 operational coordinators, Import and export operations assignment, Worked with internal stakeholders to drive lead times down, KPI´s assignment and tracking, Quote management, Accounting/billing reports, Planning and delivering new strategies for growth, Personalized databases...
Customs and International trade Supervisor
Managed a team of 5 operational coordinators, Quote management, Personalized databases, Customs and international trade operations assignment, Collaborate cross-functionally with carriers teams to develop new service strategies
Operational coordinator
Customer service requests, Quotation requests with different suppliers, Import operations management, Customs and international trade follow up with different carriers