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Maria
Appointment setter
Contacto
Competencias
Utilized CRM tools to track interactions, generate leads, and manage client and provider databases.
Handled daily operations, document management, report preparation, and project tracking across multiple roles.
Provided exceptional support via calls and emails, resolving issues effectively and maintaining client satisfaction.
Managed appointments, calendars, and communications for teams and individuals across different roles.
Conducted research, compiled data, and prepared reports to support decision-making processes.
Educación
Idiomas
Resumen
Experienced professional skilled in office management, client communications, and team support. Adept at utilizing CRM tools, managing schedules, and handling confidential data. Known for efficiency, adaptability, and strong problem-solving abilities, committed to supporting organizational...
Logros Clave
- Streamlined appointment setting processes using CRM tools, significantly improving scheduling efficiency at Real Estate Empire Group.
- Managed sensitive legal and healthcare provider data, ensuring compliance and confidentiality in various roles.
- Led and supported teams, providing coaching and ensuring KPIs were met at Solvo Global SA.
Experiencia
Appointment setter
Utilized CRM software to track interactions and schedule follow-up communications effectively., Generated leads through proactive outreach and established initial contact with potential clients to set appointments., Conducted follow-up calls to confirm appointments and ensure attendance., Created...
Administrative assistant
Managed daily office operations, including maintaining filing systems and handling correspondence., Assisted in the preparation of reports and presentations., Provided exceptional customer service., Utilized project management software to track tasks and deadlines., Prepared and maintained...
Virtual Assistant / Legal Secretary
Taking calls and replying to emails in English., Agenda management (scheduling appointments)., Document management and file creation.
Credentialing Specialist
Prepare platforms and documents for onboarding ABA providers., Update databases of ABA providers., Verify ABA provider’s licenses and certifications., Payor’s enrollment (Medicaid, and other healthcare plans PPO, HMO)
Team Leader
Provide support to employees in USA about their benefits, paystubs and job status., Delegate tasks to team members., Check that the KPI were reached, provide coaching sessions to the team members.
Customer Service Representative
Taking calls and replying to emails in English., Update customer databases., Providing customer service and providing problem solutions.