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Maria
Customer Service & Interpreter with 5+ years in call center & financial support
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Contacto
Competencias
Led customer support efforts across financial, healthcare, and technical sectors, demonstrating strong communication and problem-solving skills
Provided bilingual translation for medical, legal, and insurance contexts, facilitating effective communication
Managed inbound calls for billing, payments, and troubleshooting, ensuring resolution and customer satisfaction
Scheduled medical appointments, verified patient information, and managed medical documentation efficiently
Proficient in Microsoft Office Suite and CS3, applying technical tools in administrative and operational tasks
Educación
Idiomas
Resumen
Experienced call center professional and bilingual interpreter with expertise in financial, healthcare, and legal support, dedicated to delivering excellent customer service.
Logros Clave
- Handled inbound calls handling billing, payments, and financial inquiries in the financial department of an electric company
- Provided English-Spanish translation and interpretation services for insurance, legal, and medical calls for over one year and a half
- Supported multiple roles with diverse responsibilities including troubleshooting, scheduling, and customer assistance in financial and healthcare settings
Experiencia
Customer Service Representative
In charge of handling calls in the Financial Department for an Electric Company, Providing solutions for billing, payments and financial inquiries
Interpreter
English-Spanish translator for an insurance company, Handling inbound calls about medical, accidents and legal situations
Customer Service Representative
Back-office CSR in charge of trouble-shooting steps for grills malfunctions, CSR providing support for a third party credit company, involving loans, and bank accounts
Babies and children teacher
Helped kids to develop their intellectual and motor skills through special activities according to the program
Customer Service Representative
Assisting customers with their financial and debit card issues, Solving different cases
Scheduler
In charge of calling patients to schedule colonoscopies/endoscopies, Check if patient qualified by asking medical questions, Handled health and medical information, Reaching doctors and faxing documents