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Maria
Customer Support and Service Professional with 5+ years of diverse roles
Contacto
Competencias
Delivered bilingual customer support via phone, chat, and in person, resolving technical and service issues.
Utilized strong communication skills to advise and assist clients and customers across multiple channels and contexts.
Managed the social media presence for a local business, contributing to marketing activities.
Provided technical troubleshooting for online platforms, TV, cable, and healthcare systems.
Handled appointment scheduling, sound equipment management, and general operational responsibilities.
Educacion
Idiomas
Resumen
Experienced in technical support, customer service, and social media management with a strong track record of effective communication and problem resolution.
Logros Clave
- Managed social media and implemented marketing strategies for Music Spot Bogotá.
- Provided multilingual technical and customer support across various international platforms and industries.
- Handled sales and product advice in a family business, demonstrating role progression and skill diversification.
Experiencia
Administration
Managed the establishment's social media in its entirety, implementing marketing and sales strategies. Exceptional copywriting skills., Provided in-person and virtual customer service, including online appointment scheduling., Managed professional sound equipment and knowledge. General cleaning of the establishment. Decision-making.
Sales Advisor (Family Business)
Managed sales through different channels. Product advice.
Bilingual Technical Support Advisor for the BlackBoard Platform
Received calls from students from different parts of the world and advised them if they had technical problems on the platform. Students from Australia, the United States, Chile, etc.
Bilingual Multi-Channel Customer Service Advisor for US Clothing Company ALO YOGA
Bilingual chat and voice agent for general customer service and advising employees and customers of the home delivery campaign located in the USA.
Bilingual Customer Service Advisor for US Healthcare Company United Health Care
Attended to patients, advising them about their medical coverage.
Bilingual Technical Support Advisor for Telephone and Television Company Suddenlink
Technical support for various services such as cable and telephone. Appointment scheduling and problem solving.
Bilingual Customer Service Advisor for InstaCart Campaign
Assisted customers and workers to ensure a successful delivery of the products requested by the customer.
Music Bar Waitress
Served tables and customers.