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Maria
Customer Service Specialist with diverse communication and support skills
Contacto
Competencias
Proficient in active listening, assertive communication, and providing clear customer guidance across multiple channels.
Extensive experience in assisting customers with inquiries, feedback, and order tracking tasks.
Collaborated with team members and supported agent skill development through coaching sessions.
Created and presented weekly reports on team performance and customer feedback.
Managed carrier systems such as FedEx, USPS, and DHL to track and update shipment statuses.
Educación
Idiomas
Resumen
Dedicated customer service agent experienced in multi-channel support, team collaboration, and process improvement.
Logros Clave
- Handled both inbound and outbound calls, chat, and email communications, providing comprehensive customer support.
- Assisted with package tracking and order management, ensuring timely assistance to customers.
- Conducted skill improvement sessions and prepared weekly reports to enhance agent performance.
Experiencia
CUSTOMER SERVICE VOICE AGENT
Take Outbound and Inbound calls., Personal assistance tracking packages and order placements., Take feedbacks about the locations and products.
CUSTOMER SERVICE CHAT AGENT
Take chats and send emails., Personal assistance tracking packages and order placements., Take feedbacks about the locations and products.
AGENT SUPPORT
Assist agent´s general questions about the product during the interaction., Provide sessions to improve the agents skills and clarify questions., Take supervisor calls., Make weekly reports.