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Maria
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Contacto
Competencias
Demonstrated experience with Account management.
Demonstrated experience with Academic Writing.
Demonstrated experience with Critical Thinking.
Demonstrated experience with Project Management.
Demonstrated experience with Problem-Solving.
Educacion
Idiomas
Experiencia
Reservation Desk
Managed hotel and travel reservations, provided accurate assistance to guests, and promoted additional services to enhance satisfaction and drive revenue.
Billing Retention Specialist
Resolved billing issues and applied retention strategies to reduce cancellations and build lasting customer relationships.
Technical Support Specialist
Delivered technical support for software, hardware, and billing issues, while identifying sales opportunities to enhance customer satisfaction and business performance.
Technical Support Specialist
Provided technical support for installation, configuration, and troubleshooting of security systems and IoT devices to ensure optimal performance and user security.
Customer Service and Sales Agent
Provided client support for insurance policies, resolved issues, maintained records, and actively recommended plans to meet client needs, driving satisfaction and sales.
Customer Service Tier II
Provided customer service support to taskers via phone, chat, and email, ensuring smooth service delivery and resolving payment-related issues promptly.