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Maria
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Competencias
Demonstrated experience with Responsibility.
Demonstrated experience with Stress Management.
Demonstrated experience with Empathy and Patience.
Demonstrated experience with Effective Communication.
Demonstrated experience with Leadership and Team Management.
Educacion
Idiomas
Experiencia
Customer Service Agent
My main role was to handle problem solving and sales for customers through chat, managing 2-3 consecutive chats simultaneously using multitasking skills., Efficient handling of inbound calls and resolution of customer inquiries, Providing personalized attention to customers to ensure an exceptional service experience, Recording detailed customer interactions in relationship management systems, Identifying and escalating complex issues to higher levels when necessary, Using effective communication techniques to manage difficult customer situations
Quality Analyst
Managed groups for training processes, leading sessions aimed at improving team performance., Utilized technological tools such as Excel for KPI analysis and monitoring, and CRM for customer information management and case tracking., Planned and conducted training sessions for chat and call interactions to ensure service quality., Supported internal audit processes by reviewing and verifying documents according to established guidelines.