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Maria
Customer Service & Airline Operations Specialist with 10+ years of experience
Contacto
Competencias
Provided high-quality service and passenger assistance in various airline roles ensuring customer satisfaction.
Communicated effectively with passengers, colleagues, and students across diverse settings.
Handled airport operations, onboard service delivery, and team collaboration to ensure seamless service.
Prepared employee training sessions and supported skill development initiatives.
Customized language lessons to improve learner engagement and communication skills.
Educación
Idiomas
Resumen
Experienced Customer Service and Airline Operations professional with over a decade of delivering exceptional passenger experiences and operational efficiencies across the airline industry and language education.
Logros Clave
- Designed exceptional onboard and on-ground service experiences aligning with brand standards at HOLIDAY AIR.
- Delivered adaptive English lessons to diverse students, enhancing communication skills in an online environment at BERLITZ.
- Managed passenger check-ins, baggage, ticket sales, and ensured safety standards at AMASZONAS AIRLINE.
Experiencia
Customer Experience Officer
Responsible for the design of exceptional onboard and on ground service experiences, ensuring consistency with the airline's brand standards., Prepare employee training, supplier relations, and cross-functional collaboration to enhance passenger satisfaction and operational efficiency.
English - Spanish Teacher
Deliver engaging and adaptive English lessons to students of all ages and backgrounds in a fully online environment., Focus on personalized instruction to enhance language skills, communication confidence, and professional growth.
Ground Staff / Sales Agent
Performed multiple roles at the airport, ensuring smooth and efficient passenger experience by handling check-in, baggage processing, ticket sales, and customer assistance., Maintained high standards of safety, comfort, and service while supporting both ground operations and sales functions at the front desk at the office.
Cabin Crew
Delivered world-class service while ensuring the safety and comfort of passengers on international flights., Excelled in providing a luxury travel experience, handling in-flight challenges, and collaborating with diverse teams to uphold the airline’s high standards.