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Maria
Production Planner
Contacto
Competencias
Demonstrated experience with Leadership.
Demonstrated experience with Teamwork.
Demonstrated experience with Customer Service.
Demonstrated experience with Insurance Support.
Demonstrated experience with Process Improvement.
Educación
Idiomas
Resumen
Production Planner open to new opportunities
Experiencia
Customer Service & Insurance Support | Atención al Cliente y Soporte de Seguros
Provide customer service primarily in Spanish and support communication with clients regarding insurance-related information.. Receive, organize and control incoming calls, ensuring appropriate follow-up and communication.. Coordinate communication with the health insurance market and insurance companies.. Support administrative follow-up and customer communication in a remote work environment.. Brindar atención al cliente principalmente en español y apoyar la comunicación relacionada con información de seguros.. Recibir, organizar y controlar llamadas, asegurando el seguimiento y la comunicación correspondiente.. Coordinar comunicaciones con el mercado de salud y compañías aseguradoras.
Retail / Customer Service Support
Supported retail operations and customer service in a fast-paced environment.. Maintained a dependable, service-oriented and team-focused approach.
Fraud / Irregularities Process Coordinator; Administrative, Customer Service & Operational Functions
Led and coordinated irregularities-related processes and high-impact actions.. Applied follow-up and control practices to support operational and administrative objectives.. Supported customer service, loss-recovery and process-improvement activities.
Administrative / Customer Service / Operational Coordinator
Built extensive experience in customer service, collections, process control, personnel coordination and administrative operations.. Coordinated the Irregularities Process for approximately 12 years.. Served as a trainer of trainers for the former electricity service operator in Colombia.. Participated in project design, budget and payroll-related activities and process-improvement initiatives.