Dedicated professional skilled in customer support, social media management, and virtual assistance. Proven ability to resolve issues efficiently, adapt to changing environments, and support diverse client needs.
Used effective communication skills to handle customer inquiries and social media engagement.
Resolved billing, technical, and service issues across multiple campaigns and platforms.
Managed diverse tasks from customer support to social media management in fast-paced environments.
Handled multiple responsibilities including scheduling, email management, and customer service simultaneously.
Freelance
Managed social media engagement, scheduled posts, and tracked performance., Provided executive support: calendar management, email handling, and travel coordination.
Hopper (Capital One Campaign)
Assisted +40 customers daily and with reservations and technical issues., Supported B2B interactions ensuring timely resolutions.
Nearsol (FabFitFun Campaign)
Answered daily inbound calls from subscribers regarding product orders., Provided personalized solutions to ensure customer retention.
Concentrix (AT&T; Prepaid Campaign)
Resolved billing and service inquiries for prepaid mobile clients via chat., Maintained 95% customer satisfaction in post-interaction surveys.
Descubre otros profesionales con experiencia similar
Coordinated appointments, managed calendars, and tracked performance metrics for social media campaigns.
BRM (DirecTV Campaign)
Promoted and sold DirecTV services to new customers via phone., Created customer accounts and scheduled installation appointments.
OneLink BPO (Lyft Campaign)
Assisted drivers with app-related issues and job inquiries via phone and email., Delivered fast and empathetic solutions to improve driver experience.
