Profesional con más de 5 años de experiencia en atención al cliente, especializado en gestionar situaciones bajo presión y comunicación en inglés B2 Plus.
Gestiona consultas y resoluciones de problemas para mejorar la experiencia del cliente.
Utiliza habilidades en inglés para interactuar con clientes internacionales eficazmente.
Gestiona situaciones de alta demanda asegurando respuestas eficientes y oportunas.
Cumple con responsabilidades laborales manteniendo altos estándares de puntualidad y compromiso.
Headstart Warranty Group
Negotiate with potential customers regarding their options for activating extended coverage, helping them understand the importance of having an extended protection plan that can save them thousands of dollars in repairs., Verify costs, apply discounts, and complete the enrollment process.
Headstart Warranty Group
Contact and screen potential customers to verify the condition of their vehicles in order to determine their eligibility to receive a mechanical extended warranty.
Airbnb Campaign
Handle complaints involving substance abuse, sex work, privacy violations, unauthorized parties, and others, Conduct investigations and communicate with all parties involved, Gather written and photographic evidence, Take appropriate actions including refunds, suspensions, or account removal
DB Schenker Campaign
Track and trace cargo across flights and airlines, Manage airport tax payments and airline cargo payments, Assess cargo claims and process damage claims, Coordinate with transport personnel and global warehouses for delivery validation
Tecnico en Hidrometeorologia
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Vroom Campaign
Provide document support and verify client process status, Confirm payments, delivery/collection estimates, and system documentation, Confirm title locations, verify information, update records, follow up on cases, Provide support and training to new agents, Evaluate agent processes for QA performance, Propose improvements to TL and OM for workflow enhancement
Capital One Campaign
Assist customers with issues such as lost/stolen cards, scams, account verification, and transactions
José Anzoátegui Cryogenic Complex
Oversee safety of port facilities and maintain ship control records, Develop security plans for facility protection, Conduct inspections of berthing docks and port facilities, Inspect docked ships and security zones to ensure ISPS compliance
Venezuelan Army
Inspect ships to verify superstructure conditions, Validate documentation for ships and crew, Conduct operational tests on navigation, fire control, and rescue equipment, Verify compliance with IMO conventions (SOLAS, MARPOL, STCW, etc.), Ensure ballast water discharge protocols are followed to prevent port contamination and ecosystem imbalance
