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Marco
Representante de atención al cliente con más de 5 años de experiencia en atención bajo presión
Video resume
Contacto
Competencias
Gestiona consultas y resoluciones de problemas para mejorar la experiencia del cliente.
Utiliza habilidades en inglés para interactuar con clientes internacionales eficazmente.
Gestiona situaciones de alta demanda asegurando respuestas eficientes y oportunas.
Cumple con responsabilidades laborales manteniendo altos estándares de puntualidad y compromiso.
Educacion
Resumen
Profesional con más de 5 años de experiencia en atención al cliente, especializado en gestionar situaciones bajo presión y comunicación en inglés B2 Plus.
Logros Clave
- Desarrolló habilidades multitarea y capacidad para trabajar bajo presión durante más de 5 años de experiencia.
- Adquirió dominio del inglés B2 Plus para mejorar la comunicación con clientes internacionales.
- Demostró responsabilidad, puntualidad y compromiso en el desempeño de funciones laborales.
Experiencia
Sales Closer / Financial Manager
Negotiate with potential customers regarding their options for activating extended coverage, helping them understand the importance of having an extended protection plan that can save them thousands of dollars in repairs., Verify costs, apply discounts, and complete the enrollment process.
Sales Opener
Contact and screen potential customers to verify the condition of their vehicles in order to determine their eligibility to receive a mechanical extended warranty.
Safety Ambassador
Handle complaints involving substance abuse, sex work, privacy violations, unauthorized parties, and others, Conduct investigations and communicate with all parties involved, Gather written and photographic evidence, Take appropriate actions including refunds, suspensions, or account removal
Logistics Coordinator
Track and trace cargo across flights and airlines, Manage airport tax payments and airline cargo payments, Assess cargo claims and process damage claims, Coordinate with transport personnel and global warehouses for delivery validation
Customer Service Agent
Provide document support and verify client process status, Confirm payments, delivery/collection estimates, and system documentation, Confirm title locations, verify information, update records, follow up on cases, Provide support and training to new agents, Evaluate agent processes for QA performance, Propose improvements to TL and OM for workflow enhancement
Customer Service Agent
Assist customers with issues such as lost/stolen cards, scams, account verification, and transactions
Chief of Advanced Maritime Security Post
Oversee safety of port facilities and maintain ship control records, Develop security plans for facility protection, Conduct inspections of berthing docks and port facilities, Inspect docked ships and security zones to ensure ISPS compliance
Governing Officer / Oserp Inspector for Ships (Tankers, Chemical Tankers, Freighters)
Inspect ships to verify superstructure conditions, Validate documentation for ships and crew, Conduct operational tests on navigation, fire control, and rescue equipment, Verify compliance with IMO conventions (SOLAS, MARPOL, STCW, etc.), Ensure ballast water discharge protocols are followed to prevent port contamination and ecosystem imbalance