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Marcela
Content & Marketing Manager with 10+ years in Digital & Logistics
Contacto
Competencias
Designed and executed digital marketing strategies, campaigns, and content calendars across digital platforms.
Managed diverse customer accounts, ensuring high service quality, timely responses, and issue resolution.
Coordinated shipments, negotiated freight rates, and maintained operational documentation to ensure timely deliveries.
Developed creative concepts including mood-boards and scripts, leading marketing campaigns for brand engagement.
Managed client accounts and supplier relationships, supporting business growth and client satisfaction.
Educacion
Idiomas
Resumen
Experienced in digital marketing, content creation, customer service, and logistics coordination. Skilled at managing brand campaigns, client relationships, and operational logistics to optimize performance and satisfaction.
Logros Clave
- Led the development of creative concepts and digital strategies, increasing brand visibility and engagement.
- Managed end-to-end social media accounts, optimizing content and performance analysis for growth.
- Supervised logistics operations, managing critical shipments and enhancing operational efficiency through process analysis.
Experiencia
Marketing & Content Creator Manager
Acted as the primary point of contact for assigned brands, ensuring seamless communication and strict alignment with established brand guidelines and quality control standards., Served as an interpreter, supporting interactions between regional farmers and supplier., Developed and executed monthly...
Senior Customer Service Representative Mexico
Managed escalations, time-sensitive inquiries, and complex multi-step operational tasks as the primary point of contact for clients., Supervised personnel and drivers supporting regional import and export operations, ensuring compliance with schedules, procedures, and service standards., Managed...
Expedite Customer Service Analyst
Managed daily scheduling coordination for urgent shipments, ensuring real-time communication between clients, carriers, and internal teams for international shipments., Designed and implemented monitoring and control strategies to improve shipment visibility, reduce delays, and maintain compliance...
Logistics Analyst (Broker)
Coordinated scheduling for freight tenders, ensuring accurate data entry and timely processing., Negotiated freight rates and managed carrier relationships, optimizing costs while maintaining high service standards for clients., Monitored shipments, resolved scheduling conflicts, and ensured...
Customer Service & Order Specialist
Managed Adidas account orders, ensuring accurate CRM data entry, validating & determining LCL/FCL export shipping modes and timely coordination with procurement to guarantee material availability and on-time delivery., Coordinated international shipments and export documentation, tracking...
Customer Service Representative
Managed high-volume inbound calls, efficiently scheduling customer appointments, callbacks, and follow-ups to ensure timely resolution of inquiries., Interpreted customer needs to supervisors to support effective decision-making., Maintained and updated customer records and schedules in CRM systems...