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María
Team Lead for NEW Hires
Contacto
Competencias
Managed the entire lifecycle of SaaS products, ensuring each phase met strategic goals.
Applied Scrum and Kanban frameworks for efficient product development and team collaboration.
Conducted competitive analysis and user research to inform product features and priorities.
Facilitated communication between technical teams, management, and clients to ensure alignment.
Educación
Resumen
Experienced product manager with a proven track record of driving product success in SaaS.
Logros Clave
- Led cross-functional teams to develop and launch three major SaaS products, increasing user base by 50%.
- Defined product strategy and roadmap, aligning with market needs and customer feedback.
- Successfully coordinated product lifecycle from conception to deployment, ensuring timely delivery.
Experiencia
TEAM LEAD FOR NEW HIRES
Manage call center operations, including training and overseeing a team of 16-20 agents., Achieve team metrics, analyze productivity, and develop improvement plans., Facilitate promotions and collaborate with HR and IT departments to resolve operational issues., Work closely with other teams to ensure seamless staffing adjustments.
TEAM LEAD
PHONE AGENT
OPERATIONS ENGINEER
Planned, executed, and supervised maintenance and completion operations, focusing on gas wells, including Workover, well services, and rigless activities., Managed operational activities assigned by clients and coordinated logistics for field operations.
ASSISTANT COMPANY MAN
Executed and implemented drilling programs for conventional wells, ensuring their successful completion., Provided crucial support to personnel and controlled the movement of tools and staff on location, ensuring operational efficiency and safety adherence throughout the drilling process.
HSEQ COORDINATOR
Executed, designed, and implemented a robust SST system for the transportation of hazardous goods, prioritizing safety and compliance., Coordinated shift schedules and on-route personnel to ensure smooth operations., Proactively addressed and resolved customer inquiries, feedback, and complaints (PQRS), enhancing overall customer satisfaction and retention.