Experienced in client support, process improvement, and project coordination with a strong focus on customer satisfaction and operational efficiency.
Provided client assistance, conflict resolution, and maintained customer satisfaction across various roles.
Led initiatives to improve dispatch processes and compliance verification in financial and rental industries.
Effectively communicated with clients, team members, and stakeholders to facilitate processes and conflict resolution.
Handled account reconciliation, payment agreements, and verification of loan and rental payments.
D&S Global Solutions Ltd.
Account reconciliation, Payment processes, Payment agreements
E2E Nearshore Solutions
Verification of compliance with loan payments, Payment and payment agreement processing
Iterum Colombia
Assistance for order fulfillment and shipping, Customer service for general inquiries and payment processing
24-7 Intouch
Validation and verification of documentation for high-end car rentals
Primary education
Iternational Bussiness
Highschool diploma
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