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Manuela
Customer Service & Project Manager with 5+ years in client support and process improvement
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Competencies
Provided client assistance, conflict resolution, and maintained customer satisfaction across various roles.
Led initiatives to improve dispatch processes and compliance verification in financial and rental industries.
Effectively communicated with clients, team members, and stakeholders to facilitate processes and conflict resolution.
Handled account reconciliation, payment agreements, and verification of loan and rental payments.
Managed multiple responsibilities such as customer inquiries, legal appointments, and payment processes independently.
Education
Languages
Summary
Experienced in client support, process improvement, and project coordination with a strong focus on customer satisfaction and operational efficiency.
Key Achievements
- Led projects that increased dispatch efficiency by 20%
- Boosted customer satisfaction to 95% in high-end rental services
- Managed diverse roles from collections to legal document scheduling, demonstrating skill versatility
Experience
Collections Agent VI
Account reconciliation, Payment processes, Payment agreements
Project Manager
Verification of compliance with loan payments, Payment and payment agreement processing
Customer Service Representative / Collector
Assistance for order fulfillment and shipping, Customer service for general inquiries and payment processing
Senior Customer Service Representative
Validation and verification of documentation for high-end car rentals
Bilingual Customer Service Agent / Mentor
Sale of gas, electricity and green energy for businesses and residences
Bilingual Sales Agent
QME Scheduling Clerk
Assignment and follow-up of medical appointments and legal documentation