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Manuel
Customer Service & Risk Specialist with 5+ years in call center industry
Video resume
Dispatcher
I have 5 years of experience in the call center industry. I worked at Targe[link hidden] in sales online and physical stores and also solving complaints in the corporate office.nnI also worked at Sitel, I started as a CS rep in Monatglobal.com and after a few months I was promoted and became part of the leader and mentor team.nnFinally, I went to Remitly which is a remittance company and started working as a CS rep and then I was promoted as a fraud investigator Specialist and risk Specialist.
Contacto
Masaya, Masaya Department, Nicaragua
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided customer support and complaint resolution across multiple companies, enhancing client satisfaction.
Risk & Fraud InvestigationIntermediate
Investigated and evaluated suspicious activities, contributing to security protocols at Remitly.
Leadership & MentoringIntermediate
Led and mentored team members at Sitel, fostering team development and collaborative problem-solving.
Sales SupportIntermediate
Supported online and physical store sales at Targe[link hidden], handling customer inquiries and complaints.
Resumen
Experienced call center professional with over five years in customer service, team leadership, and risk assessment roles across various organizations.
Logros Clave
- Progressed from customer service representative to fraud and risk specialist at Remitly.
- Promoted to leadership and mentor team during tenure at Sitel.
- Accumulated over five years of experience working in diverse roles in the call center sector.
Habilidades
Customer ServiceRisk & Fraud InvestigationLeadership & MentoringSales Support
Publicado en CazVid - 3 jul 2025