Dedicated customer support associate with a strong track record in inbound and outbound service, multilingual support, and achieving KPIs. Adept at enhancing customer experience and driving sales growth.
Experienced in managing customer inquiries and complaints with a focus on resolution and satisfaction.
Skilled in lead generation and sales conversions through persuasive communication and active listening.
Proficient in Hindi, Bengali, and English to support diverse customer bases effectively.
Capable of using CRM tools for customer tracking and performing basic data entry tasks efficiently.
Pace Setters Business Solutions
Provided customer assistance for inbound queries and outbound sales.. Used Hindi, Bengali and English to support diverse customers.. Consistently met KPIs for call quality, AHT and sales targets.. Maintained accurate CRM records and interaction logs.
Higher Secondary (10+2)
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