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Customer Support Associate at Pace Setters Business Solutions
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Competencies
Experienced in managing customer inquiries and complaints with a focus on resolution and satisfaction.
Skilled in lead generation and sales conversions through persuasive communication and active listening.
Proficient in Hindi, Bengali, and English to support diverse customer bases effectively.
Capable of using CRM tools for customer tracking and performing basic data entry tasks efficiently.
Education
Languages
Summary
Dedicated customer support associate with a strong track record in inbound and outbound service, multilingual support, and achieving KPIs. Adept at enhancing customer experience and driving sales growth.
Key Achievements
- Consistently met KPIs for call quality, AHT, and sales targets, demonstrating reliability and performance.
- Provided multilingual support in Hindi, Bengali, and English, enhancing customer satisfaction and outreach.
- Successfully handled inbound queries and outbound sales, contributing to lead generation and revenue growth.
Experience
Customer Support Associate / Telencaller
Provided customer assistance for inbound queries and outbound sales.. Used Hindi, Bengali and English to support diverse customers.. Consistently met KPIs for call quality, AHT and sales targets.. Maintained accurate CRM records and interaction logs.