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Mandisa
Enhanced Due Diligence Advisor
Contacto
Competencias
Demonstrated experience with Customer Service & Support.
Demonstrated experience with AML Compliance.
Demonstrated experience with Enhanced Due Diligence.
Demonstrated experience with Billing & Account Management.
Demonstrated experience with Complaint Resolution.
Educación
Resumen
Professional profile
Experiencia
Enhanced Due Diligence Advisor
Conducted background checks on high-risk clients including PEPs and SIPs.. Supported anti-money laundering compliance processes and maintained accurate records.. Managed billing-related tasks while ensuring attention to detail and compliance standards.. Worked under pressure to meet deadlines and deliver quality service.
Customer Service Advocate
Handled customer service inquiries related to billing, complaints, and pre-authorizations.. Provided professional support and accurate information to customers.. Resolved customer issues efficiently while maintaining high service standards.
Customer Service Representative
Managed customer support through email and chat communication channels.. Tracked orders, processed amendments, returns, and exchanges.. Maintained positive customer relationships through effective communication.
Customer Service Agent
Supported UK utility account billing and customer inquiries.. Handled complaints and provided solutions and guidance to customers.. Maintained professionalism and efficiency in a fast-paced environment.