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Luis
Customer Service Professional with versatile support experience
Contacto
Bogotá, Bogota D.C., Colombia
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided support and assistance to clients, addressing inquiries and resolving issues.
Technical SupportBeginner
Assisted users with technical problems in a support representative role.
CommunicationIntermediate
Maintained effective communication with customers and team members to facilitate service delivery.
Coordination & ManagementBeginner
Coordinated after-hours activities to ensure operational continuity.
MultitaskingIntermediate
Handled multiple responsibilities across different roles and companies.
Educación
Academic Bachelor
Universidad Pedagógica Nacional
Completed Currently (7th semester)
Idiomas
SpanishNative
EnglishAdvanced - C2
FrenchBasic - A2
Resumen
Experienced in technical support, customer service, and operational coordination with a focus on client satisfaction.
Logros Clave
- Supported clients in technical and customer service roles across multiple companies
- Managed after-hours coordination, ensuring continuity of service
- Gained experience in diverse customer-facing positions without formal quantifiable metrics
Experiencia
Technical support representative
Teleperformance S.A
December 2020 - November 2021
Customer service representative
Concentrix S.A
November 2023 - September 2024
Afterhours coordinator
NCS Colombia / UC Group
July 2024 - February 2025
Habilidades
Customer ServiceTechnical SupportCommunicationCoordination & ManagementMultitasking
Publicado en CazVid - 3 jul 2025