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Luis
Operations and Management Professional with 15+ Years in Service and Customer Support
Contacto
Competencias
Extensive experience leading large teams, optimizing processes, and managing projects across various industries.
Proven ability to deliver high-quality customer service, manage client relationships, and ensure customer satisfaction.
Led diverse teams, conducted training, and motivated staff to achieve operational goals.
Fluent in Spanish and English, providing interpretation services and facilitating cross-cultural communication.
Educacion
Idiomas
Resumen
Luis is a seasoned professional with extensive experience managing large teams, optimizing operations, and delivering exceptional customer service across hospitality, telecom, and healthcare sectors. Skilled in leadership, process improvement, and bilingual communication.
Logros Clave
- Led teams of up to 275 employees, improving operational efficiency and team performance.
- Successfully managed multiple projects, including growth from 20 to 100 staff in call center environments.
- Developed and maintained client relationships, ensuring consistent revenue flow and customer satisfaction.
- Streamlined maintenance operations for Motel Lotus, optimizing resource allocation and repairs.
- Provided bilingual medical and technical interpretation, facilitating effective communication in healthcare and customer service.
Experiencia
Maintenance Supervisor
In charge of all that has to do with maintenance, from fixing things to getting quotes for different materials or anything that is needed for the motel.
Account Manager
Cold calling to sell roofing jobs to roofers and general contractors., Generated leads, provided proposals, followed up on proposals to try to close deals., Followed up on invoicing to ensure payments were made for completed jobs.
Medical Interpreter
Worked as a Spanish interpreter and medical interpreter via video.
Spanish Interpreter
Over the phone Spanish interpreter and medical interpreter.
English teacher
Taught English to 7th, 8th, and 9th grade using the AMCO method.
English Teacher
Assist students that enroll to learn English, answer any questions they might have and test them on the lessons they have been working on.
Operations Manager
Managed from 150 employees to 275 employees., Led over 15 supervisors with 15 representatives each., Maintained absenteeism, tardiness, quality numbers, and AHT., Conducted daily meetings with Assistant Manager and/or General Manager.
Operations Manager
In charge of new outbound project initiated with 4 representatives, growing to 275., Led up to 15 supervisors., Ensured call flow was followed and provided feedback.
Project Regulator
Regulated Sprint Inbound and Outbound call project and grew headcount from 20 to 100.
Supervisor
Led a unit of 15 representatives, responsible for weekly client updates.
Call Center Agent
Provided customer service for phone issues, achieving top tier quality numbers.