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Felipe
Customer Service Specialist with 4+ years in Retail & Digital Support
Video resume
Contacto
Competencias
Provided bilingual customer support, resolving complaints, and inquiries across various industries.
Monitored and evaluated user-generated content to maintain platform integrity.
Supported travel bookings and managed itinerary changes using GDS systems.
Managed multiple interactions and coordinated logistics, maintaining smooth operations.
Addressed technical issues for high-profile accounts, ensuring timely resolution.
Educacion
Idiomas
Resumen
Experienced in bilingual support, content moderation, and travel coordination with a focus on maintaining quality and efficiency in customer interactions.
Logros Clave
- Delivered bilingual customer support for retail and hospitality clients across multiple digital platforms.
- Maintained a customer satisfaction score above 90% while resolving disputes and inquiries for high-profile clients.
- Monitored and evaluated user-generated content on a global platform to ensure compliance and community standards.
Experiencia
Costumer Service Specialist
Delivered real-time, bilingual customer support for international retail and hospitality clients, ensuring a smooth experience across multiple digital platforms., Resolved customer complaints, product inquiries, and service issues with a first-contact resolution focus., Managed over 100+...
Content Moderator
Monitored and evaluated a high volume of user-generated content on a global social media platform to ensure alignment with platform policies and community standards., Flagged, reviewed, and actioned thousands of posts weekly to maintain platform integrity and user safety., Collaborated with...
Virtual Assistant
Provided bilingual customer support for high-profile accounts, including Mercado Libre and Google products (Fitbit), addressing product inquiries, technical issues, returns, and order status., Resolved disputes, payment issues, and shipping inquiries for Mercado Libre users while ensuring...
Virtual Assistant
Supported customers in planning and booking travel, including flights, hotels, and ground transportation for major North American travel brands., Managed itinerary changes, rebookings, and cancellations in real time, ensuring minimal disruption to clients during high-volume periods., Navigated GDS...