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L

Luis

Data Analyst with 5 years of experience in financial services

Contacto

Masaya, Masaya Department, Nicaragua
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Competencias

Data AnalysisAdvanced

Applied statistical techniques and data visualization tools to interpret complex datasets.

SQLExpert

Designed and optimized queries for large-scale data retrieval and reporting tasks.

ExcelExpert

Utilized advanced functions and macros for data manipulation and analysis.

CommunicationIntermediate

Presented insights to stakeholders and prepared comprehensive reports.

Educacion

BACHELOR'S DEGREE
UNIVERSIDAD CENTROAMERICANA (UCA)
Completed APR 2019

Resumen

Results-driven data analyst with over 5 years of experience in financial institutions. Skilled in data collection, analysis, automation, and reporting to support strategic decision-making.

Logros Clave

  • Led data collection and analysis initiatives resulting in improved reporting accuracy.
  • Developed automation scripts that reduced manual data processing time by 30%.
  • Contributed to cross-functional projects enhancing decision-making processes.

Experiencia

SURVEY MERCHANDISER / TRAx RETAIL PROJECTS SPECIALIST / PROJECT COORDINATOR

TRAX RETAIL
DEC 2019 - OCT 2025

Lead recruitment and selection processes, enhancing team quality and reducing time-to-hire significantly., Coordinated and optimized project timelines, ensuring full adherence to client deliverables., Strengthened B2B relationships, increasing client satisfaction scores through strategic account management., Developed comprehensive training materials, improving new hire productivity noticeably., Facilitated seamless communication between clients and internal teams, ensuring consistent project updates and reporting.

CUSTOMER SERVICE REPRESENTATIVE

SITEL NICARAGUA
JUN 2019 - SEPT 2019

Resolved technical support inquiries efficiently, achieving high customer satisfaction rates., Implemented security protocols, reducing account breaches effectively., Provided comprehensive technology support, enhancing client experience and retention.

INTERPRETER ADVISOR

ENS CORP & CSR SOLUTIONS
MAR 2019 - DEC 2019

Delivered real-time interpretation and translation services, ensuring complete accuracy in bilingual communications., Enhanced client interactions by providing clear and concise translation services.

CUSTOMER SERVICE & TECH SUPPORT ADVISOR

CONCENTRIX NICARAGUA
JUN 2017 - MAR 2019

Provided account security and technology support, achieving top performance metrics in resolution time., Enhanced customer service experiences, receiving consistent positive feedback.

OWNER AND GENERAL MANAGER

EL GUEGUENSE, FURNITURE FACTORY
2012 - 2018

Optimized the acquisition process, reducing costs through effective supplier negotiations., Implemented inventory management strategies, maintaining optimal stock levels and reducing waste., Conducted cost analysis and process optimization, enhancing overall operational efficiency., Boosted sales through strategic marketing and client engagement.

Habilidades

Data AnalysisSQLExcelCommunication
Publicado en CazVid - 17 may 2026
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