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Lissette
Quality Analyst with 10+ years in Customer Service and Legal Support
Video resume
Quality Analyst with 10+ years in Customer Service and Legal Support
Please record a video speaking in English about your experience.
Contacto
Managua, Managua Department, Nicaragua
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Handled customer inquiries, support, and quality control in call centers and sales environments.
Legal Assistance & AdvisoryIntermediate
Provided legal support in real estate, corporate, and intellectual property disciplines, managing documentation and client consultation.
Quality Control & TrainingAdvanced
Performed call audits, contributed to training sessions, and supported quality initiatives in customer support teams.
Coordination & ManagementIntermediate
Coordinated rental contracts, tenant relationships, and managed multiple dispatch requests efficiently.
Educacion
Business Administration Bachelor's Degree
Universidad Evangélica de Nicaragua, Martín Luther King
2001
Labor Law posgraduate course
Universidad Centroamericana Mga. Nicaragua
Law Degree
Universidad Católica de Nic. Redemptoris Mater
Completed 1999
Resumen
A dedicated professional with comprehensive experience in quality control, customer support, legal assistance, and contract coordination across various industries in Nicaragua.
Logros Clave
- Audited calls and supported training programs as a Quality Analyst at AG Marketing Florida.
- Managed legal tasks including real estate, corporate, and intellectual property cases at Taboada y Asociados and Estudio Caldera.
- Coordinated tenant contracts and maintained relationships as a Rentals Coordinator at Nica Eastern Development Inc.
Experiencia
Senior Quality Control Analyst (Sales and CS)
AG Marketing Florida
Jun 2020 - Now
Payroll and HR Assistant for Vision Precision Holdings
Opticall BPO
Jul 2017 - Jan 2020
Technical Support Assistant en IControl
CONCENTRIX, Nicaragua
Ago 2016 - Jul 2017
Lawyer and General Assistant for the Legal Office
MENDEZ Y ASOCIADOS
Jul 2015 - Dic 2016
Customer Service Representative Campaign : Moneygram
SITEL Nicaragua
Jul 2011 - Feb 2015
Sales representative, for Sprint, inbound calls
Stream Global Services
Jul 2009 - Feb 2011
Lawyer and legal assistant on areas: Real Estate legal procedures, Corporate Area and Intellectual Property
TABOADA Y ASOCIADOS, SELEX, S.A.
Mayo 2008 - Junio 2009
Coordinator for the Rentals Mall Plaza Inter- contracts and relationships with tenants.
NICA EASTERN DEVELOPMENT INC.
Mayo 2006 - Abril 2008
Management Assistant.
COMPAÑÍA HOTELERA DE NIC.
Febrero - Mayo 2006
Public Notary tasks
GALEANO Y ASOCIADOS
Mayo 2003 - Mayo 2004
Habilidades
Customer ServiceLegal Assistance & AdvisoryQuality Control & TrainingCoordination & Management
Publicado en CazVid - 17 may 2026