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Lisa
Customer Service & Data Management Specialist with proven adaptation skills
Contacto
Competencias
Proficient in creating and managing documents, spreadsheets, and presentations using MS Office tools.
Experienced in handling inquiries, follow-ups, and conflict resolution across multiple communication channels.
Capable of managing and troubleshooting databases to ensure accuracy and resolve issues efficiently.
Skilled in using Google Meet, Zoom, and Microsoft Teams for effective virtual communication.
Demonstrates strong ability to adapt to various roles and tools within customer service environments.
Idiomas
Resumen
Dedicated professional experienced in managing electronic communications, resolving customer issues, and maintaining data accuracy. Skilled in office tools and virtual collaboration platforms, focusing on enhancing customer satisfaction and operational efficiency.
Logros Clave
- Handled electronic communications including chat, email, and calls to manage customer interactions.
- Followed up on purchases, provided guidance, and resolved conflicts to ensure customer satisfaction.
- Managed databases by correcting errors and troubleshooting issues to maintain data integrity.
Experiencia
Gestión de contestación por medios electrónicos como: chat, correo, llamada., Seguimiento de compras, acompañamiento y asesoramiento, resolución de problemas o conflictos., Gestión de bases de datos y corrección de errores y problemas., Manejo de paquete office., Manejo de herramientas como Google Meet, Zoom, Microsoft Teams.