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Lionel
Customer Support & Technical Specialist with 9+ years in Customer Service and BPO
Contacto
Competencias
Exceptional at resolving customer concerns, ensuring satisfaction, and building lasting client relationships.
Proficient in troubleshooting hardware and software issues, improving system uptime and user experience.
Effective communicator capable of bridging gaps between clients, teams, and management.
Skilled in verifying travel documents and maintaining accurate records for compliance purposes.
Ensures vehicle safety and reliability, supporting seamless transportation services.
Educacion
Idiomas
Resumen
Lionel offers over 9 years of expertise in customer service, technical support, and document verification. Skilled in resolving complex issues, maintaining high standards of safety, and enhancing client satisfaction across various industries.
Logros Clave
- Resolved complex customer issues across multiple platforms, enhancing client satisfaction and retention.
- Provided technical support for hardware and software, reducing downtime and improving operational efficiency.
- Ensured passenger safety and document compliance during airport verification processes.
- Maintained high standards of vehicle safety and reliability as a driver, leading to positive customer feedback.
- Streamlined communication between clients and service providers, optimizing service delivery.
Experiencia
Document Verification Agent
Verifying that all passengers possess valid and up-to-date travel documents and passports.
Driver
Prioritize the safety of clients by providing reliable transportation services.. Ensure that all vehicles are maintained in optimal working condition.
BPO Call Center Agent
Served as a key support representative for a leading U.S. food delivery service.. Specialized in resolving customer concerns and facilitating smooth communication between drivers, restaurants, and diners.. Handled escalated tickets and inquiries, managed restaurant accounts, and processed credits and refunds.
BPO Call Center Agent
Managed customer accounts for Stamps.com and addressed issues related to the Stamps.com website, application, and peripherals.
BPO Call Center Agent
Provide technical support for a wide range of hardware and software, including registers, scanners, printers, and other peripherals.. Troubleshoot in-store phone systems, intercoms, and alarm systems.. Offer remote support to quickly resolve technical issues.. Assist field technicians with help desk support and manage dispatch and check-in/out processes for service assignments at Kohl’s retail locations.