Dedicated professional with over 3 years in customer support, appointment scheduling, and e-commerce management. Skilled in enhancing client satisfaction, streamlining operations, and providing tech-savvy solutions. Fluent in English with a solid background in marketing and international business.
Expertise in delivering exceptional support via phone, email, and chat, ensuring customer satisfaction.
Effective communicator capable of handling diverse client needs and facilitating clear, professional interactions.
Efficiently prioritizes tasks to meet deadlines in fast-paced environments.
Hands-on experience managing online storefronts, inventory, and product sourcing.
DESKS VIRTUAL SOLUTIONS
Schedule consultations for the practice according to the patients needs, ensuring that important appointments are booked for the different doctors in the clinic., Answer all phone calls and following up on the treatments or rescheduling the patients appointments., Create tasks for providers and staff for review or instructions., Prepare medical records, register new patients, update demographics for established patients, verify insurance benefits, send referrals and sort faxes.
TASKUS COLOMBIA
Provided telephone and email support for booking domestic and international flights through the Sabre platform., Ensured seamless communication and assistance, handling reservations efficiently and resolving any related inquiries, providing tech support and webpage assistance to the customers who contacted us.
SITEL GROUP
Provided all customers the support needed in regards to their accounts/payroll cards via phone call, email and chats., Provided tech savvy solutions for customers who required it., Floor support and shadowing process when it was needed.
BACHELOR’S DEGREE
PROFESSIONAL IN MARKETING AND INTERNATIONAL BUSINESS
LANGUAGES STUDIES
Descubre otros profesionales con experiencia similar
Strong analytical skills to identify issues and implement effective solutions quickly.
AUTOMATION EMPIRE
Managed day-to-day operations for the Amazon storefronts, including inventory management, customer service, product sourcing, and e-commerce sales., Ensured accurate and optimized stock control, handled customer support to maintain high satisfaction, and oversaw Amazon FBA/FBM listings, pricing strategies, and sales performance to drive growth and profitability on the platform of the store.
