Linda - Customer Service Professional with 4+ years in Healthcare and E-commerce

Colombia, Huila Department, ColombiaRemoteen

Managed patient scheduling, medical records, and insurance verification at DESKS VIRTUAL SOLUTIONS.

Provided multilingual support for flight bookings and tech support at TASKUS, enhancing customer experience.

Published on CazVidOpen to remote

Summary

Dedicated professional with over 4 years of experience providing high-quality customer support, managing healthcare appointments, and optimizing e-commerce storefronts. Adept at multitasking, problem-solving, and delivering seamless service across diverse domains.

Key Achievements

Oversaw Amazon storefront operations ensuring inventory accuracy, customer satisfaction, and sales growth at AUTOMATION EMPIRE.

Skills

Customer SupportAvanzado

Handled customer inquiries via phone, email, and chat for healthcare, travel, and e-commerce clients.

Appointment Scheduling & Medical RecordsIntermedio

Scheduled patient appointments, prepared medical records, and managed clinic communications.

Inventory & E-commerce ManagementIntermedio

Managed Amazon store inventory, listings, pricing, and sales operations for online storefronts.

Technical SupportIntermedio

Provided tech support for webpage issues, flight bookings, and account management.

Time and Stress Management

Experience

INTAKE RECEPTIONIST/ APPOINTMENT SETTER

DESKS VIRTUAL SOLUTIONS

April 2024 - Currently

Schedule consultations for the practice according to the patients needs, ensuring that important appointments are booked for the different doctors in the clinic., Answer all phone calls and following up on the treatments or rescheduling the patients appointments., Create tasks for providers and...

CUSTOMER SERVICE ADVOCATE

TASKUS

September 2022 - January 2024

Provided telephone and email support for booking domestic and international flights through the Sabre platform., Ensured seamless communication and assistance, handling reservations efficiently and resolving any related inquiries., Provided tech support and webpage assistance to the customers who...

CUSTOMER SERVICE ADVOCATE

SITEL GROUP

January 2022 - July 2022

Provided all customers the support needed in regards to their accounts/payroll cards via phone call, email and chats., Provided tech savvy solutions for customers who required it., Floor support and shadowing process when it was needed.