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Demonstrated experience with Attention to Detail.
Demonstrated experience with Organizational Skills.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Google Sheets.
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Experiencia
Call Center Agent
Responsible for handling inbound/outbound calls, Screened potential clients for Social Security and Veteran Disability claims, Accurately recorded customer interaction, and call detail in SalesForce, Strived to meet KPIs on a monthly basis
Freight Procurement Coordinator
Responsible for managing shipments from Toronto to USA, Complete customs documentation to Cross the border, Ensuring orders are being delivered in a timely manner; communicate in real time any potential delays (Canada and USA), Collaborate closely with shippers, sales, customer service, Communicate with carriers via phone or emails throughout the day, Negotiate with carriers for best rates
Customer Service Representative
Received orders from our customers/ sales, Verified inventory and advised customer if their requests will be fulfilled; advise any shortages issues, etc, Checked voicemail and email throughout the day, Responded promptly to customer inquiries, Coordinated meeting room / catering for events, Office reception backup (calls, couriers, parking, etc.), Ordered company supplies.
Human Resources Assistant
Prepared and Processed weekly payroll cycle for hourly and salaried employees, Reviewed hourly timecards weekly, Administrate/ reconciled payroll weekly reports, Prepared cheque requisitions for garnishments, or any payroll related item, Maintained and processed records such as new hires, terminations, transfers to different business numbers, changes in departments, salary increases, etc., Updated/enrolled/ terminated employees in company benefits and pension, Participated in the full recruiting process for hourly plant employees, Prepared hiring & orientation packages; conducting and supporting new hire process, orientation and training to ensure registration in HRIS system., Tracked holidays, vacation, sick and personal time (attendance reports), Delivered performance reviews to hourly employees in the presence of plant supervisors, Maintained disciplinary summary reports, Ensured monthly safety training were up to date, Weekly updates with supervisors to ensure cross training of employees; updated and maintained matrix, Completed and faxed WSIB form 7/ Form 42, Processed Record of Employments, Prepared employment letters/reference letters for employees, Responded to general inquiries regarding benefits, policies and procedures, compensation etc., Assisted in the daily activities of the HR department
Human Resources and Payroll Administrator
Payroll administration of payroll for Canadian and US employees and auditing payroll processing reports for accuracy., Data entry into the HRIS of new hires, terminations, leaves, salary increases, benefit deductions, status changes., Prepared payroll-related forms, such as records of employment, income tax forms, and remittances., Administration of employee group benefits programs including but not limited to set up new hires, terminations, updates, etc., Distributed pay stubs and cheques as necessary., Processed expense reports in Simply Accounting., Handled all employees’ inquiries arising from questions about payroll and group benefits., Maintained detailed records and documentation of payroll functions for auditing purposes, in accordance with statutory requirements., Maintained records for group benefits contributions made by employees; liaise with the service providers (Sun Life, ACE & RBC)., Monitored holiday and attendance records., Collaborated with the HR department and other departments to ensure pay and personnel records are accurate and up to date., Completed payroll month-end reports for the Canadian and US groups for the Payroll manager.
Assistant Manager- Capability
Analyzed the business figures and communicated clear action plans that optimize results and ensure effective execution of all operational activities, Created weekly schedules on storeforce, Managed payroll budget, target wage rate and other controller expenses, Owned the execution and completion of standard operating procedures, including damages, transfers and other compliance related items, Ordered office and store supplies, Supported the physical inventory process and the development of store strategies to reduce shrink, Managed all activities related to providing a safe working environment, Built Talent-Attract, recruit, hire, develop, inspire and retain top performers, Managed and resolved customer issues
Customer Care, Sales Resolution Department
Trained and motivated team members to improve performance, Ensured call quality was maintained at its possible best, Ensured customer service targets were met on a daily basis, Multitasked while on the phone and issuing other operations, In charge of generating projects in order to earn revenue for the company, First point of contact in the absence of manager, Approved time cards