Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Oracle.
Experiencia demostrada en Adobe.
Capgemini
Managed customer’s accounts and Collections.
NCO (Alorica)
Provided customer service over the phone for T-Mobile, phone activations, reviewing of credit scores for customers.
247 customer
Provided customer service over the phone for Citi Cards, took payments over the phone, explained credit card balances and informed of credit card benefits to customers.
HCL-Xerox
Managed customer’s accounts, account resolution and Collections.
Elementary
Junior high
High School
Perito en Relaciones Públicas Empresariales y Administración de Empresas
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HCL-Xerox
Audit and approval of credit applications, refunds, invoice accommodations, invoice adjustments., Make sure all collectors follow the company’s policies when performing any of these transactions., Research of cash applications., Review the transaction history of open balances and provide explanation in order to resolve it., Credit resolution and monthly reporting.
