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Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Oracle.
Experiencia demostrada en Adobe.
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Portfolio Analyst for the Coca-Cola account (Collections)
Managed customer’s accounts and Collections.
Customer Service Representative
Provided customer service over the phone for T-Mobile, phone activations, reviewing of credit scores for customers.
Customer Service Representative
Provided customer service over the phone for Citi Cards, took payments over the phone, explained credit card balances and informed of credit card benefits to customers.
Collections Representative
Managed customer’s accounts, account resolution and Collections.
Non-Cash Focal Team Lead
Audit and approval of credit applications, refunds, invoice accommodations, invoice adjustments., Make sure all collectors follow the company’s policies when performing any of these transactions., Research of cash applications., Review the transaction history of open balances and provide explanation in order to resolve it., Credit resolution and monthly reporting.