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A.leticia
Customer Support & Administrative Professional with 5+ years in Service & Data roles
Contacto
Competencias
Provided technical and general customer support through calls and chats across multiple industries.
Conducted socio-economic surveys and prepared detailed reports for BBVA and other clients.
Managed schedules, organized meetings, and took notes to support office operations.
Supervised recruitment and managed teams at INE, coordinating personnel and processes.
Handled correspondence, note-taking, and reporting for meetings and calls across roles.
Educacion
Resumen
Experienced in customer service, team supervision, and administrative management across diverse sectors.
Logros Clave
- Handled multiple chat tickets concurrently, resolving user issues efficiently at HCL Technologies
- Supported customer inquiries via phone and email for GAP at Cognizant, ensuring high customer satisfaction
- Organized business trips and documented meetings, streamlining administrative processes at INE
Experiencia
Actual Job
Temporary Job
Call center
Technical support for Motus, Company that manages vehicles from companies or from drivers that work with their own car, Mileage, gas, maintenance
Supervisor
Reclutadora de funcionarios, Work in Camp looking for people to want to assist in commissions of June 2nd.
Analyst
Take work on tickets that users create on self-service, Resolve issues or escalate to the correct team, Work on chats, taking 3 chats at a time and creating tickets for each chat
Senior Process Executive
Customer support via telephone for GAP, Helping end user with all questions about their orders (bills, shipping, exchanges, refunds, or any other issue)
Supervisor
Management assistance organizing business trips and meetings, Taking notes of every meeting and phone calls
Socio-economic pollster
Reclutacion y elaboración de estudios, Socio economic pollster for BBVA to all small and medium companies that applied for a loan to grow their businesses, Providing a full report including pictures and detailed information about the company based on a questionnaire provided by the bank