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Lerato

Welcome to CazVid!

Contacto

Midrand,Gauteng,South Africa

Disponible en CazVid

Competencias

Excellent people skills, able to interact with all different personality types across all levels of the business and customer segments.Intermediate

Demonstrated experience with Excellent people skills, able to interact with all different personality types across all levels of the business and customer segments..

Excellent verbal and written communication skills in a variety of communication settings and stylesIntermediate

Demonstrated experience with Excellent verbal and written communication skills in a variety of communication settings and styles.

Listening skills, ability to practice attentive and active listening.Intermediate

Demonstrated experience with Listening skills, ability to practice attentive and active listening..

Display willing to make timely decision through sound accurate judgement, supports and explain reasoning for decisions and includes the appropriate people in decision making process.Intermediate

Demonstrated experience with Display willing to make timely decision through sound accurate judgement, supports and explain reasoning for decisions and includes the appropriate people in decision making process..

Set and achieve challenging goals, demonstrate persistence and overcome obstacles.Intermediate

Demonstrated experience with Set and achieve challenging goals, demonstrate persistence and overcome obstacles..

Idiomas

enNative

Resumen

View Lerato's professional profile on CazVid.

Experiencia

Customer service consultant (Collections & Returns)

SMD Technologies

11/02/2025 - 02/04/2025

Book in the unit for repair via telephonically or online using (3CX & Zendex system), Arranging collections for repair from the stores and clients for repair., Communicating with RAM courier for collections., Doing follow ups with technical department and give back feedback to the client, Responding to the emails

Team leader

Exclusive Essentials

09/10/2023 - 06/11/2024

Participate in induction and training, Monitor time and attendance, Daily motivation sessions, Handling misconduct, Campaign analyst, Performance management, Handling customer queries, Monitoring KPI's

Personal loan consultant

FFI – First Federal Investment (ABSA)

15/02/2022 - 06/10/2023

Complete ABSA compliance., Evaluate credit worthiness by processing loan application and documentation within specified limits., Interview applicants to determine financial eligibility and possibility of granting loans., Justify system decision (approval/decline) and report to them., Maintain and update clients account details., Assess customer’s needs, explore all options and introduce different type of loans., Meet daily targets.

Supervisor

Estee Lauder Companies (Head office)

08/02/2021 - 01/10/2021

Tele sales consultant

Clientele (Head office)

01/11/2020 - 01/02/2021

Cold calling, selling funeral policies to customers, explaining the product.

Tele sales consultant

Axhilarate (The unlimited)

01/06/2020 - 01/10/2020

Cold calling, selling car maintenance and restore plans short terms to clients and asking referrals from them, introduce the product, handling objections and close effectively signing them in e.g. asking for personal details including banking details.

DCA (distribution center assistant)

The Foschini Group

14/08/2017 - 28/02/2019

Picking the stock to the pts location, allocating of the stock on the RF scanner, pulling the stock, auditing the stock, waving the stock on the computer using Manhattan system.

Customer service consultation

Cell C

01/04/2016 - 06/06/2017

Receiving calls from customers attending their queries relating to their cell phone contracts advise them on their billing, change of packages if they want any change, communicating with back office relating to any case/issues that is handled by them and doing the follow ups and getting back to the customer regarding they queries.

Customer service consultation

Electronic Toll Collection (E-toll)

1/3/2012 - 31/11/2014

Cash handling, CIT banking, reports, documents archiving and working on CRM system and vehicle validation., Debtor's collection, stock, management quality control., Working on the performance indicators (KPI's) communicate with logistic department, tracing E- tags according to the batchers, returning them back to logistics if they are damaged, dealing with the customers face to face., Handling customers queries and resolving them.

Customer service consultant (authorization department)

First National Bank (FNB)

11/06/2011 - 31/12/2011

Validate client's details, issue authorization codes for our merchants and opening credit cards for customers travelling overseas and advise them on the risk if is a high-risk country., And verifying info with consultant from visa international for security purposes., Handling customer queries and complains and resolve the.

Habilidades

Excellent people skills, able to interact with all different personality types across all levels of the business and customer segments.Excellent verbal and written communication skills in a variety of communication settings and stylesListening skills, ability to practice attentive and active listening.Display willing to make timely decision through sound accurate judgement, supports and explain reasoning for decisions and includes the appropriate people in decision making process.Set and achieve challenging goals, demonstrate persistence and overcome obstacles.

Publicado en CazVid - 17 may 2026

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