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Laura
Customer Service Specialist with variety of client-facing experience
Contacto
Competencias
Provided assistance and support to clients, resolving complaints and managing requests effectively.
Engaged in verbal interactions with clients and team members to facilitate clear information exchange.
Managed cash and financial transactions accurately in banking and client service roles.
Demonstrated punctuality and accountability across various client service and financial roles.
Performed basic computer tasks including data entry and system management to support daily operations.
Educacion
Idiomas
Resumen
Dedicated to delivering quality customer service, with experience in banking, client support, and complaint management. Adept at handling transactions, communication, and data entry to ensure efficient service and client satisfaction.
Logros Clave
- Handled customer inquiries and complaints at ACCION PLUS, improving client satisfaction.
- Processed financial transactions and cash handling as Cajero Bancario, ensuring accuracy and security.
- Managed client accounts and data entry at Cobranzas y Gestión, supporting quality service metrics.
Experiencia
Auxiliar Segmentador
Atención a cliente, Gestión de solicitudes, quejas y reclamos, Cumplimiento de indicadores de calidad y servicio
Cajero Bancario
Atender a los clientes para realizar las transacciones de caja, Realizar cuadre de valores y no valores, Manejar efectivo y valores necesarios
Asesor de Cobranzas
Atención a clientes a través de llamadas telefónicas, Gestión de solicitudes, quejas y reclamos, Cumplimiento de indicadores de calidad y servicio, Registro de información en sistemas