Laura

Data Entry Clerk

Entered and maintained accounting and sales data accurately using SIIGO software and Excel., Organized and filed physical and digital documents for points of sale., Supported administrative and accounting processes ensuring data accuracy and compliance.

Customer Service Representative & Collections Agent for CapitalOne

Managed 80+ daily calls with 20–30 successful collections per shift., Exceeded efficiency KPIs and maintained high satisfaction ratings., Delivered first-call resolutions, minimizing escalations., Assisted customers with car insurance inquiries, payment processing, and issue resolution., Delivered high-quality customer service while following established procedures and compliance standards.

Sales Advisor

Advised customers in a retail footwear environment., Managed cash register operations and handled payments accurately., Supported inventory organization and merchandise distribution between Bogotá and Medellín.

Edited video, audio, and photographic content for digital platforms., Created and updated visual content for websites and promotional materials., Managed multiple projects while meeting deadlines and quality standards.