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Laura
Intern
Contacto
Competencias
Utilized CRM knowledge to manage client data and improve service delivery at MAKRO SUPERMAYORISTA.
Applied quantitative and qualitative analysis techniques in varied roles to support decision making and operational improvements.
Book and track loads across North America while optimizing costs and negotiating transportation terms.
Provided bilingual customer support for health insurance services, enhancing customer satisfaction and service quality.
Led and collaborated within team environments, demonstrating initiative and proactive engagement.
Educación
Idiomas
Resumen
Experienced in client relationship management, data analysis, logistics coordination, and customer service. Skilled in optimizing operations, negotiating costs, and working in dynamic environments. Adept at leading teams and managing multiple responsibilities with a proactive approach.
Logros Clave
- Managed client relationships and supported data-driven decision making at MAKRO SUPERMAYORISTA.
- Improved customer service quality and bilingual support skills at CONCENTRIX for a health insurance provider.
- Coordinated and optimized logistics operations across US and Canadian markets, enhancing cost efficiency.
Experiencia
Intern
Management, development and maintenance of clients., Knowledge in Customer Relationship Management., Data analysis for decision making; greater knowledge in Excel and Business Intelligence; understanding of portfolio management.
Service Agent
Bilingual agent for a health insurance. I have had the opportunity to improve customer service based on the experience of each of them.
Logistics Coordinator
Book and track loads around United States and Canada., I've learned about costs optimization and negotiation on multimodal transportation.