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Laura
Customer Service & International Cooperation Specialist with 5+ years of multilingual support
Contacto
Competencias
Provided technical and general customer service handling inbound calls and resolving client inquiries efficiently.
Assisted in proposal preparation, document analysis, and stakeholder database management for international cooperation initiatives.
Communicated effectively in English and Spanish, supporting customer service, document translation, and report drafting.
Organized meetings, managed documentation, and supported logistical preparations for international forums and events.
Assisted candidates with resumes, visa documentation, and internship matching, ensuring smooth admission processes.
Educacion
Idiomas
Resumen
Dedicated to providing high-quality client service and supporting international projects, with strong communication skills in English and Spanish. Experienced in proposal drafting, documentation, and stakeholder management. Skilled in coordinating events, advising candidates, and executing...
Logros Clave
- Handled inbound customer calls in English and Spanish, resolving issues related to mobile services and internet, ensuring customer satisfaction.
- Organized and supported international project proposals and managed documentation for the Mayor’s Office of Barranquilla, aiding in strategic funding pursuits.
- Guided candidates through visa, resume, and internship application processes, and executed targeted email marketing campaigns in Singapore.
Experiencia
Customer Service Representative
Handling and managing inbound customer calls in both English and Spanish., Resolving inquiries and issues related to mobile phone services and home internet., Providing first-level technical support to ensure proper operation of devices such as mobile phones, mobile hotspots, routers, and...
International Cooperation Intern
Assisted in preparing and submitting project proposals for international funding opportunities, Analyzed international calls for proposals and cooperation opportunities, identifying those most relevant to the city’s strategic objectives., Translated, reviewed, and summarized documents., Drafted...
Success Coach | Placement Officer Singapore
Assisted candidates with the preparation of résumés and cover letters., Provided personalized support to candidates throughout the entire process, offering continuous guidance and follow-up., Reviewed and managed documentation for residence permit and visa processes in Spain and Singapore.,...