Laura - Customer Support Specialist with 3+ years of technical and client service experience

San José, San José, Costa Ricaen

Provided technical support for device repairs, order processing, returns, and warranty management at Foundever/Sitel/Sykes.

Handled customer inquiries, escalations, and service requests resolving technical issues efficiently.

Contactar via CazVid

Publicado en CazVid

Resumen

Experienced in providing technical and customer support, with strong skills in device troubleshooting, order management, and client communication. Bilingual in Spanish and English, adaptable to diverse roles and environments.

Logros Clave

Managed product handling, customer service, and cashier duties as Gondolera at Super Tico, demonstrating versatility.

Habilidades

Customer ServiceExpert

Delivered technical and non-technical support, ensuring customer satisfaction and issue resolution.

Technical SupportIntermediate

Assisted with device repairs, warranty issues, and order management in a support role.

Communication SkillsAdvanced

Effectively communicated with clients in Spanish and English, handling escalations and inquiries.

Cash Handling & Product ManagementIntermediate

Managed sales transactions and product handling for retail operations at Super Tico.

Technical Skills

Experiencia

Customer Technical Support

Foundever/Sitel/Sykes

Atención técnica al cliente enfocado en hacer, reparar dispositivos tecnológicos como sistema de alarma, hacer nuevas órdenes, hacer el proceso de devolución de órdenes, aplicar garantías de órdenes, manejo de escalaciones.