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Customer Support Specialist with 3+ years of technical and client service experience
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Competencies
Delivered technical and non-technical support, ensuring customer satisfaction and issue resolution.
Assisted with device repairs, warranty issues, and order management in a support role.
Effectively communicated with clients in Spanish and English, handling escalations and inquiries.
Managed sales transactions and product handling for retail operations at Super Tico.
Proficient in basic Excel and food handling, supporting administrative tasks and operational duties.
Education
Languages
Summary
Experienced in providing technical and customer support, with strong skills in device troubleshooting, order management, and client communication. Bilingual in Spanish and English, adaptable to diverse roles and environments.
Key Achievements
- Provided technical support for device repairs, order processing, returns, and warranty management at Foundever/Sitel/Sykes.
- Handled customer inquiries, escalations, and service requests resolving technical issues efficiently.
- Managed product handling, customer service, and cashier duties as Gondolera at Super Tico, demonstrating versatility.
Experience
Customer Technical Support
Atención técnica al cliente enfocado en hacer, reparar dispositivos tecnológicos como sistema de alarma, hacer nuevas órdenes, hacer el proceso de devolución de órdenes, aplicar garantías de órdenes, manejo de escalaciones.
Gondolera
Realizar manejo de productos según el régimen Peps, Atención al cliente, Atención en caja registradora